GLOBAL SALES

Since its inception in 2001, KIRAMEK's philosophy has centered on meeting the diverse needs of customers with innovative products that offer incredible value. KIRAMEK serves corporate OEM buyers and individual consumers worldwide. Within Japan, KIRAMEK channels product to the consumer through direct online sales and through popular automotive retail chains such as AutoBacs and AutoWave stores, as well as through select car dealerships. If your firm would be interested in becoming an authorized distributor of KIRAMEK products, please contact us for more information and for details on product samples.

DISCOUNT PRICING

Low overhead, cost-effective manufacturing facilities and streamlined inventory procedures enable KIRAMEK to offer customers the items they desire, at reasonable prices, without excessive delays. Authorized KIRAMEK dealers are extended the lowest possible wholesale prices on bulk orders.

Prices posted on our website are MSRP (Manufacturer's Suggested Retail Prices), but KIRAMEK offers substantial discounts to buyers outside Japan.  We do not charge sales tax for export orders.  For a no-obligation price quote, please email us the items you would be interested in ordering.

If you see an "Open Price" label on our website, it means that we do not dictate a fixed retail price for that product. This is common practice in Japan, potentially saving buyers money if they shop around. If you are buying from outside Japan, emailing us directly will always get you the lowest possible price.

PAYMENT

Email us your tentative order and we will promptly get back to you with a discounted price quote. We require electronic Bank Wire as payment for orders of ¥90,000 or more, and Paypal for all smaller amounts.

Paying by Paypal

We will send you a Paypal invoice in Japanese YEN after you accept our price quote by email. Paypal will allow you to use your credit card or bank account for payment and do currency conversion to Yen. When ordering, please tell us the following information so we can put it on the Paypal invoice for your review:

1. Your FIRST & LAST NAME

2. Full MAILING ADDRESS & POSTAL/ZIP CODE

3. A contact TELEPHONE NUMBER (for shipping documents)

To thwart Paypal payment fraud, at our discretion may may decide to withdraw your payment from our Paypal account to our bank account be before we ship to you. This results in typically a 1-3 business day delay before we ship (the time it takes for Paypal to move funds to our bank). 

Buyer pays the Paypal transaction fees. As of Spring 2018, Paypal Japan charges a fee of 4.1% of the entire order amount (including shipping), plus a fixed fee of ¥40, plus a separate ¥250 fee for us to withdraw funds to our bank on order amounts less than ¥50000.  So if your order total (including shipping) comes to ¥50000 or more, Paypal fees would only be 4.1% of the invoice total + ¥40 (but no ¥250 fee). But if for example your order sub-total including shipping comes to ¥35000, Paypal fees would be [(¥35000 + ¥250) x 0.041] + ¥40 + ¥250 = ¥1735.  That ¥1735 would be added to your order total and shipping cost to yield a grand total of ¥36735. (NOTE: When you convert your local currency into Japanese YEN at the time you pay our Paypal invoice, Paypal also makes money from the currency conversion).

TAXES. We do NOT charge any sales tax on orders shipped outside Japan, but if your order amount is large, your country's Customs officials could impose an import tax or tariff at their discretion, so please investigate that prior to ordering with us. We cannot be held liable for taxes your country imposes on items you purchase from us.

PAYPAL REFUNDS can be easily issued BEFORE we withdraw funds to our bank, but please note that as of May 7, 2019 Paypal retains the 4.1% fee & fixed ¥40 fee. And as of July 1, 2019, Paypal will use the currency exchange rate used on the day of the original transaction ONLY if the refund is issued within 24 hours; but after 24 hours, the exchange rate used at the time of the refund applies, which means you may not receive the same amount as your original payment, according to Paypal. We consider this an unfortunate and obnoxious burden on our customers who require refunds, but such is Paypal policy, not ours. As a result, when we issue a Paypal refund, Paypal will return to you all the money you paid to us minus the ¥40 fixed fee and minus 4.1% of the transaction; and after July 2019, there could be exchange rate differences that affect your refund total as well. Your kind understanding of this prior to purchase is greatly appreciated.

Orders normally ship by Japan Post EMS. EMS is almost as fast as FedEx/DHL/UPS to some countries but only 1/2 to 1/3 the cost. EMS is so much more economical is because it operates through national postal systems, rather than a private shipping company. Another reason for the lower cost is because there is no pick-up at our warehouse for EMS shipments (unlike FedEx, DHL, UPS). When we ship to you by EMS, our staff must make a trip to the post office.

We have no Minimum Order, but please remember that you will be responsible for the Paypal transaction fees mentioned above.

Paying by Bank Wire

Order amounts of ¥90000 or more must be remitted to us by bank wire. We can also accept bank wire in cases where you cannot use Paypal for some reason (Paypal is not offered in some countries); however, we require the buyer to pay our bank wire fee of ¥4200 which is in addition to the buyer's own bank fee. We do not charge the ¥4200 fee when the order amount is ¥90000 or more.

When remitting US Dollars to us:

• Bank: Bank of Nagoya

• Branch: Taketoyo, #277

• Account Holder: Kabushiki Gaisha KIRAMEK

• Account No.: 00651-362
  

• SWIFT Code: NAGOJPJN
  

• Bank Address & Telephone:
  

  • 2-10 Sunagawa, Taketoyo-cho
    

  • Chita-gun, Aichi-ken 470-2317
    

  • JAPAN
    

  • TEL: +81-569-73-7511
    

NOTE: Depending upon the efficiency of the remitting bank, international wires can take from 1 to 3 business days for funds to appear in our account. Customers will be notified by Kiramek within 1 business day of our having received the funds. Please email us if you wish to funds in Japanese Yen because we have a different bank account for receiving Yen.

SHIPPING

Kiramek ships individual and bulk dealer orders to destinations around the globe. Bulk dealer orders are processed under FOB or C&F terms. Individual orders typically ship via Japan Post EMS (called "Priority Mail Express International" by USPS in the USA). For heavy orders, you also have the choice of International Parcel Post Surface (Ocean).

EMS is fast (typically taking 4 days to arrive at many US/Canada destinations), fully insured, and offers online package tracking. Surface (Ocean) is a lower cost alternative to EMS; but Surface can take anywhere from 1 to 2 months to arrive at most international destinations, and there is no option for insurance or online package tracking. If you select EMS, a package tracking number and tracking web page URL will be emailed to you the same day your order ships.

Small consumer orders ship direct from our warehouse in Japan. Bulk orders of 500pcs or more typically are drop-shipped to the buyer from Kiramek's factories in Taiwan and China.

For a no-obligation shipping cost quotation, please email us the product brand, model number and quantity you are considering to order.

Price vs. Speed

The United States Postal Service discontinued their International Surface shipping service ("Economy Parcel Post") in May 2007, but Japan Post still recognizes the need for low-cost ocean shipping, especially for large and heavy items. Despite the cost savings though, we still highly recommend EMS for most orders due to the benefits of speed, insurance and online tracking.

TERMS & LIABILITY

All import taxes and tariffs charged to the buyer shall be the sole responsibility of the buyer. (Please check with your local chamber of commerce or review import laws to see if such would apply to your purchases from Japan.)

If the buyer selects a shipping method that is not traceable or insured at the time of order placement, the buyer then assumes all risk and all financial loss in the event the product is lost or damaged or delayed in arrival by the shipping agent chosen by the buyer.

All sales are final. KIRAMEK shall not be held liable for acceptance of international returns and/or payment of shipping fees and taxes associated with international product returns. In the event that KIRAMEK, at its own discretion, agrees to accept the return of a product, restocking fees may apply; nevertheless, Kiramek shall not be held legally responsible to accept returns of any kind.

Although KIRAMEK takes extreme care to confirm 100% proper operation of each and every product shipped, and while KIRAMEK closely examines individual products to ensure they are cosmetically acceptable to customers, and while KIRAMEK sells only new (never-used) merchandise, the buyer agrees to accept product AS IS; and Kiramek shall not be held liable to accept returns resulting from defects as reported by the buyer/recipient of the said product.

However, if a product is clearly proven to be a "factory defect," KIRAMEK usually accepts the product-return and promptly ships a replacement. KIRAMEK reserves the legal right to accept or reject returns on a case-by-case basis. KIRAMEK does not provide free replacements when the product has typically been damaged due to an installation mistake, has been mishandled, or doesn't function properly due to an incompatibility.